*You are stuck behind a stack of slow moving cars - aided by an arm waving policeman, standing underneath a dysfunctional traffic signal
*Waiting patiently near a bank of elevators when they are not synchronized
*Not when you are told to analyze whether five people on the job is cheaper from a TCO basis, compared to putting an automated system in place
*You take 7 minutes on the IVR to get to the option that allows you - "an esteemed customer of the credit card company" to speak to a human voice
*And then being told that "while your call is valuable to us, your estimated hold time is 17 minutes and 34 seconds"
*Finally on finishing the call, you are automatically routed to a service rating module that takes you through 10 questions, even though you have given the lowest possible ratings for each question thrown at you by the humano-tronic voice
*Finding out that your electricity company has printed the bill in the vernacular, and that its website is also equally intractable
*Your friendly travel agent comes up with cheap fares that exist nowhere on your equally friendly much-hawked travel website - and hence makes your trudge to the agent worth the while
*Your route to the office takes 25 minutes more since you take the download friendly, data black-hole free route from home
* You carry two cell phones since number portability is not exactly the mannah from heaven that was promised, especially for folks who chalk up around 150 talk hours a month
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